In a recent case, a traveller aboard an Air India flight from Delhi to Bengaluru was left disheartened when he discovered broken seat upon boarding. The passenger, who had paid an additional INR 1000 for a window seat, took to social media to express his concern.
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Incident Report
The incident came to light through a post on the X platform where the passenger, identified as @Kaijee04 shared his experience. He expressed his disappointment at having to pay extra for seat 22A, only to find it in a broken state. Despite efforts by the Airline’s engineer to fix it, the seat remained unusable.
Following the April 6th Post, it gained attention on social media platforms. Air India also responded to the post seeking passengers’ help in getting information about their consent.
Air India’s Response
In response, Air India acknowledged the accident and assured the passengers of investigating the matter. He stressed the importance of feedback and expressed his commitment to taking corrective actions. The incident sparked a discussion among social media users with more expressing sympathy for the passenger’s plight. Others shared their experiences and opinions regarding the airline’s services.
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Users’ Reactions
Along with numerous feedback reactions, different users made resolutions and expressed their opinions which raised the issues that passengers could face if they used these airlines. Despite the airline’s apology and assurance, the incident underscores the importance of quality service provision in the aviation industry. As travellers continue to rely on air travel, such incidents serve as reminders for airlines to prioritise passenger comfort and safety.
